Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact us
Our customer support is available Monday to Friday: 10.00am-6:00pm.
How do i track my Chinpoo order?
- Open your web browser and go to the chinpoo website (www.chinpoo.com).
- Scroll down on the website until you reach the "Information and Support" section.
- Look for the specific title or section labeled "Order Tracking" within the "Information and Support" area.
- Click on the "Order Tracking" option to access the tracking functionality.
- Enter the required details, such as your order number and Email ID, as prompted.
- Once you have entered the necessary information, click on the "Track" button to initiate the tracking process.
what is the return policy for Chinpoo purchases?
chinpoo accepts returns under the following circumstances:
- Defective product: If the received product has any defects.
- Non-compliance with product description: If the product does not match the description provided.
- It's important to note that since chinpoo products are made to order, limited to specific cases/issues.
- For more detailed information regarding the return policy, please click on the provided
how can i contact Chinpoo customer support?
To contact Chinpoo.com customer support, you can reach out to them via email.
- Draft an email detailing the issue or concern you are facing.
- Attach any relevant images or videos that can provide support or clarification.
- Send the email to firstname.lastname@example.org
You can expect a reply within 24 working hours.
- Customer support is available during the following working hours:
Monday to Saturday: 10:00 am to 6:00 pm