ORDERING AND ACCOUNT
How to place an order?
To place an order, simply navigate to our website,www.chinpoo.com. Browse through our product selection and choose the item you need. Add it to your cart, proceed to the checkout, and make the payment to finalize your order.🤩
What payment method do you accept?
We accept all prepaid payment modes (e.g., UPI, debit/credit cards, etc.).💳💰
Can i track the status of my order?
To track your order, please visit our website and scroll down to access the order tracking page. There, you can easily monitor the progress of your order.😊
For more information, please visit our order tracking page at the following link: 🔍👉 Order tracking
Do i need to create account to make purchase?
You can order by either registering an account using your email ID or simply as a guest. 😊
How do i reset my password?
To reset your password, utilize the “Forgot Password” option on the Login page. Enter your email ID, and you’ll receive an email with instructions to reset your password. 🔑
SHIPPING AND DELIVERY
What are the shipping options and rate?
We offer two shipping options: prepaid and COD (Cash on Delivery). For prepaid shipping, the minimum order value is Rs. 499. Orders below this value will incur a shipping charge of Rs. 99. For COD shipping, there is a delivery charge of Rs. 99. 🚚
How long does it take an order to be delivered ?
We strive to ship all products within the specified timeline, which varies depending on the product. Once your order is prepared within this timeframe, it will be dispatched and delivered within 3-5 working days, our standard delivery timeline. ⏳
Do you offer international shipping ?
We offer international shipping, and the shipping rates vary based on the location. However, please note that we are not responsible for any import tax duties imposed by different countries. 🌍🚚
Can i change the shipping address after placing an order ?
You can indeed change the shipping address after placing your order. To do so, please reach out to our Customer Support team via email or phone. They will assist you in updating the address before the order is shipped.
For more information, please visit our contact us page at the following link 🔍👉: Contact Us 📞🌐📧
What should i do if my package is lost or damaged during transit ?
If you discover that your package is lost or damaged during transit, simply reach out to our customer support team for assistance. They will help you resolve the issue promptly. Contact Us 📦🔍
Returns and Refunds
What is your return policy?
Return requests can be made within 48 hours of receiving the package, depending on the issue and delivered products. Once approved by our chinpoo.com customer support team, the return process will be initiated. Refunds/Replacements will be processed after the original product reaches our warehouse and undergoes quality control. The refund amount will be added to the customer's Ihatke wallet as credits for future purchases. ⏰💼💳
For further information, please click on the link to access our return & refund policy.
How do I initiate a return or exchange?
Are there any return shipping fees?
No return charges are imposed for damaged, manufacturing, or lost issues. However, if a customer wishes to return a package without valid reasons, a fee of Rs. 250 will be applicable. Please note that return charges may vary based on the products. ⚠️💰
For further information, please click on the link to access our return policy :
When can I expect to receive a refund?
Upon receiving your return at our warehouse and completing the quality control process, we will initiate a refund to your chinpoo.com wallet or the original payment source. This process typically takes a maximum of 7-10 working days from the date of your return request. Once we receive the package, you can expect the refund to be credited within 10 working days to your original mode of payment. 💳📦⌛
What should I do if I received the wrong item or a defective product?
Products and Inventory
How can I search for products on your website?
You have multiple tabs available to explore specific products on our website. Alternatively, you can simply search for the desired product, and our website will automatically display relevant products based on your search query. 🔍🛍️
Are all the products in stock?
The majority of our products are made to order and are usually in stock with our suppliers. However, there may be instances where a product is out of stock. In such cases, you can click on the "contact us" option. We will notify you via email once the stock is updated. 📧🛒🔔
Can I request a product that is currently out of stock?
Yes, you can click on the "contact us" option below the product name. We will notify you via email once the stock is updated. 📧🛒🔔
Do you offer product customization options?
We offer various customization options on different products. ✨🎨
What are the product dimensions and specifications?
For more details about the product, please refer to the product description tab or view the accompanying images. ℹ️📷
How can I cancel my order?
What is the cancellation policy?
Customers can cancel their order within 4 hours of placing it by emailing email@example.com with the subject line "cancel - order no". Once successfully cancelled, the refund amount will be credited to the chinpoo.com wallet or the source account. ⏰💳📧
NOTE: The refund will be processed within 6 to 7 days upon approval and may take up to 10 business days to reflect in the customer's bank account (as per banking standards). ⌛💰🏦
Are there any fees or penalties for order cancellations?
If a customer requests to cancel a product after it has reached the shipping stage, a partial amount of the order value will be deducted (varies by product), and the remaining value will be credited to the user's chinpoo.com wallet or source account. 💸💳🔁
For more detailed information, please refer to our cancellation policy by visiting the following link. 📄🔗
What should I do if I want to cancel an order but it has already been shipped?
You have the option to cancel the order with 4 hours after placing the order. However, return charges will be deducted, and the remaining amount will be credited back to your source account or chinpoo.com wallet account. The deduction charges vary depending on the products. ⚠️💳📦
How do I update my personal information?
After creating your account with your email id, you will be prompted to provide basic details. To make any further changes, simply click on the account tab to update your personal information. ✏️👤🔒
Can I add multiple shipping addresses to my account?
You can add one billing address and one shipping address. The shipping address can be updated during the checkout process. 🏢🚚🔄
Can I delete my account?
To delete your account, please send an email to firstname.lastname@example.org, and our customer team will assist you further. 📧👥🔒
What are the benefits of creating an account?
We offer the chinpoo.com wallet option, which is available exclusively to registered accounts. By registering an account, you can also access your order history records. 💳📚👤📦