Return Policy

Terms of the Return Policy.

At, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If for any purpose our customers are not happy with the product, we are here to guide them.

Most of our products are eligible for return/replacement/exchange. Some products are not eligible for return/exchange or cancellation.

The return and exchange policy for every product is mentioned categorically.


  1. We do not exchange if wrong product has been placed by customer.
  2. Chinpoo offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at within 48 hours of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. Chinpoo will dispatch a replacement as soon as we receive your returned order.
  3. We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.
  4. Return/exchange will not be applicable if the product is disliked (not satisfied reason) by the customer, or if a wrong product was ordered.
  5. Returns not accepted if the sticker is Tampered or detached.
  6. Please ensure to keep an unboxing video as it will assist us in promptly validating the issue.


  1. Customized products are made-to-order items designed upon the customer's request.
  2. Exchanges, returns, or replacements are not available for customized products, unless there is a manufacturing defect or incorrect order delivered.
  3. To address issues with customized products, customers should email a photograph or video of the product, along with the packaging, to
  4. The email should be sent within 4 hours of order delivery.


Standardized products including,

  1. Posters, collectibles, and cards
  2. Coffee mugs
  3. Phone cases like a 3D case, hard case, LED case
  4. Glass cases
  5. Airpods case

Customized products including,

  1. Phone cases like a 3D case, hard case, LED case
  2. Glass cases
  3. Airpods case


Reusable face masks are not eligible for return/exchange/replacement where personal hygiene is a part of the product used.

Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.

However, there might be a delay in dispatching the order if any inescapable situation arises like a natural disaster, bad weather, political rallies, or COVID 19 safety measures can also affect the dispatching/shipping of the product.